2022
Accepted Solutions
Hi @KingNamoonga,
in such cases you can try removing all your subscriptions and then re-enable them to make sure you are correctly subscribed:
- Unmark all subscriptions and save the settings
- Logout from your Local Guide account and close completely the browser (note: not the Exit from LG program button just below the notifications settings)
- Open again the browser, navigate to the Local Guide settings page and login again (here you should have all subscriptions disabled)
- Mark back all subscriptions and save the settings
Unfortunately you cannot check if the issue is fixed straight away as you should be checking if you will start receive mails at the time they are sent.
One general suggestion, kindly mention the person you are replying to with the @ symbol followed by the Connect username, like I did for you, so the person will receive a notification and be aware about your reply.
Hi @KingNamoonga,
thank you for your question.
First of all check if your general Local Guides mail preferences are enabled for every category you wish to receive, this setting can be checked on the home page of the Local Guide Settings.
If they are all enabled I suggest then to check if you have the mail inside your Gmail Spam, it might be possible that if you marked one of them by mistake then they all follow your marking going all in the Spam folder.
Hi @KingNamoonga,
in such cases you can try removing all your subscriptions and then re-enable them to make sure you are correctly subscribed:
- Unmark all subscriptions and save the settings
- Logout from your Local Guide account and close completely the browser (note: not the Exit from LG program button just below the notifications settings)
- Open again the browser, navigate to the Local Guide settings page and login again (here you should have all subscriptions disabled)
- Mark back all subscriptions and save the settings
Unfortunately you cannot check if the issue is fixed straight away as you should be checking if you will start receive mails at the time they are sent.
One general suggestion, kindly mention the person you are replying to with the @ symbol followed by the Connect username, like I did for you, so the person will receive a notification and be aware about your reply.
