City counts in reviews not updating

Google Maps tips & tricks
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I fully understand your view and respect the same… Ermest Ji
:pray::gift_heart::handshake:

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Ok, so basically here is the summary. Because it was more than a month with just the city count being stuck (while any other would update as usual), I contacted google support and got a response about clearing the cache, updating the app or trying to review again to see if the counts were finnaly being updated. These approaches did not work for me. Then they also suggested sending a message through the the app feedback tool explaining the issue, which I did. At the same time @ErmesT escalated the case. After this, the next day, the counts were updated in my account. So, after all I do not know exactly which one of the things above caused the solution, but it is solved now.

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Oops, fixed now, @Trachemysta

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It seems after all that what @AbdullahAM posted and we thought was the solution (just wait because it is a known issue) was not. Hence, @ErmesT, @TravellerG and @AbdullahAM, if it is ok with the three of you, to clarify this topic for readers, I am going to mark the summary I posted above as the solution to the issue.

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You are welcome to do that, @Trachemysta

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I’m happy that your problem is solved, dear fellow LG…
That’s important…
Appreciate your close follow ups…
Best wishes

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@Trachemysta Hi there! :blush:

Thank you for sharing your concern. It seems like the issue you’re facing might be a glitch in how Google Maps processes and displays city-related topics for reviews. Here are a few steps you can try to troubleshoot this issue:

  1. Check for Updates: Ensure your Google Maps app (if you’re using it) is updated to the latest version. Sometimes, updates fix bugs like this.
  2. Clear Cache: If you’re using the app, clearing its cache might help. Go to your device’s settings > Apps > Google Maps > Storage > Clear Cache.
  3. Revisit Your Contributions Page: Access your Local Guides profile via a desktop browser and check if the city counts update there. Sometimes the display issue may be device-specific.
  4. Re-indexing Delay: Occasionally, there might be a delay in how city counts are updated, especially if you’ve added many reviews in a short time. Give it a week or two and monitor any changes.
  5. Report the Issue to Google: If the issue persists, you can report it to the Google Maps support team or post it in the Local Guides Connect forum. Provide detailed information about the problem, including screenshots if possible. This can help their team identify and resolve the issue more quickly.
  6. Join the Community Discussion: There might be other users experiencing the same issue. Checking forums like Local Guides Connect can give you insights or temporary workarounds.

It sounds like you’re a dedicated contributor—thank you for your effort in sharing reviews! Hopefully, this issue gets resolved soon, and your “Madrid” count updates correctly.
Good luck, and happy mapping!

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@Gazi_BD thanks for the input. I shared those options in the post, tried all of them and did not work. It seemed to be solved but a few days ago my review-type counts, but not the total counts, kind of reverted and the number decreased suddenly around 10% not only for cities but for most types. Not sure what is going on, but the review type counts are broken and not working fine for sure, at least for me.

1 Like