Need help please!

Hey everyone! I reached level 8 Local Guide, have over 5 million views on my posts, and have my Professional Photographer, Professional Reviewer, and Expert Researcher badges! All gone!
I am one of the few contributors in my area and the information I add to the map is always new!

This is my profile link on Google Maps, do you see any obvious violations?

Also, the link to submit an appeal against the decision does not work for me. I do not know why!

Please please please help I am so sad about my account :sob::broken_heart:

10 Likes

Hi @MohammedCNT1

There is a known problem with the appeals form. Please try this link:
https://support.google.com/maps/contact/local_guides_appeal

The profile you shared a link to is suspended from the program. Creating another account is another offence that can get you suspended.

Looking at your photos indicate that you have not studied the guidelines. Your 2 latest public photos are too similar, and uploading graphic files is also not allowed.

Also, there are issues with your reviews. Many are hidden, and of the public reviews many are mostly general commentary not reflecting your authentic experiences.

I think you will need to clean up your contributions before using the appeals form.

Best of luck
Morten

6 Likes

@MohammedCNT1
I fully agree with @MortenCopenhagen about the several visible violations in your contributions. I suggest you to check the guidelines and to fix all of them before to submit an appeal, and of course to leave the Local Guides program with this account, because this is against the policies.
As Morten said already the page is actually down, It is a know issue and the team is working to fix it.
I also want to inform you that I changed the Category and the tags of your post, because the ones used by you are not reflecting the content of the post.
For more information please read What are Connect categories?

5 Likes

Dear Morten,

Thank you in advance for your prompt and informative response.

I apologize for using multiple accounts. I assure you that I have only been using one account for the Local Guides program on Google Maps. I recently logged into the program from my current account solely to post this message in the Local Guides forum, as my original account is unfortunately restricted. Since I couldn’t get assistance elsewhere, I wanted to ask my question here and also benefit from the insights of other Local Guides. I’ll make sure to log out later, leaving only my main account active. Due to the nature of my work, I have many email accounts on my device, but my personal account is the only one I use on Google Maps.

Additionally, I forgot to mention that my badge was removed around six months ago or longer, even before I posted the most recent photos. There has been a break in my posting activity; I was previously active about ten months ago, and the latest posts were only from a few days ago. I am aware of the rule against using multiple accounts in the Local Guides program, but thank you for also pointing out the issue regarding graphic images. The image in question was simply a restaurant menu photo with the restaurant’s logo, contact information, and delivery number. I’ll delete it immediately, as this information can already be found in the business profile on the map. Thanks once again for highlighting this.

I’m also aware that duplicate photos are prohibited, and I apologize for any oversights. However, when I check my profile, I don’t see any recent duplicate photos. I’ll recheck my profile from another device to make sure, and thanks for the heads-up. Occasionally, I delete a photo and upload a similar one if the first one wasn’t clear or well taken. It’s possible an error occurred, or perhaps the initial photo wasn’t properly removed.

Regarding reviews, Mr. Morten, especially the recent ones, I sometimes don’t review a place immediately upon leaving. Instead, I review it later, as Google Maps often suggests places I’ve visited but haven’t reviewed yet, based on my timeline. Similarly, some of the attached photos in my reviews are Google’s suggestions from my visit. This could explain the close timing between recent reviews. Nevertheless, I’ll try to write my reviews right after each experience in the future, and I appreciate your feedback on this.

Unfortunately, I still see a “Page Not Found” message when trying to access the page. I previously contacted Google Support (specifically Google One Support) for assistance and received some troubleshooting steps, but unfortunately, none of them resolved the issue.

Once again, thank you very much for your response.

Best regards,
Mohammed
Screenshot_٢٠٢٤-١٠-٣٠-٠٩-٥٧-٢٦-٨٣_fd7367fd0afc7e864f00091a00b3d0b0

Hello Mr. Ermes,

Thank you very much for your response. I appreciate the feedback and the time you took to write this message, and I will do my best to avoid any further unintentional violations.

I apologize for selecting an incorrect category for my post. This is my first post here, and I am trying to explore this program as much as possible. I am truly gaining a lot of information and benefiting greatly from using this forum; it really is an excellent program.

Best regards,
Mohammed

1 Like

You are welcome, @MohammedCNT1
Now please leave the program with this account, because using two accounts in the program is against the Local Guides Program Terms and Conditions": Contributions to Google Maps must originate from a single Google account to count towards benefits and cannot be transferred between owned accounts."

1 Like

Hi @MohammedCNT1

Sorry for the new spam filter hiding your reply and me not being able to restore it promptly.

I understand your reasoning about using a second accound. Especially as the appeals form is out of order. When the form is working, it is the only way to reach Google re suspensions. Otherwise, real spammers would be making posts here constantly.

You might not be aware that being an LG is just an add-on to a Google account. Non-LG users can also post reviews and photos on Maps. They just have no LG title, level, and the orange LG badge.

It is not important when you got suspended.

Duplicate and redundant are not the same.
I see that you have deleted the similar photo you had uploaded here:

One could argue that these 2 images are very close to redundant.

Are some of your photos stills pulled from your video? If so, this is another redunancy issue.

But generally, I’m impressed by the quality and lighting in your photos.

But what is going on here:

Your photos look like copies of design files for signs or menus for the business. The same in the next “Unknow place”.

If you have access to commercial advertising materials/files from businesses, you are not an independent local guide but someone who is advertising for businesses. This would be a breach of the LG terms, which could explain your suspension.

The problem with “general remarks” is not related to when you post your reviews. It is a question of whether your reviews are authentic and you manage to include some details that proved you actually visited the place. General remarks are when our writing style sounds like official statements or wikipeda writing style. Some people write reviews as if they were employees of the tourist office. Make it personal. Describe some details about the product or service you got. Don’t sound official, but personal.

The language in this review sounds like you are writing for the local newspaper. No mention of what you got, how you liked it, and why. Such general remarks can be found al over the internet. Being helpful is sharing some text describing your personal experiences and opinions. Not some general blah-blah text.

Please open and read this link:

4 Simple Steps to Writing Excellent Maps Reviews

Try asking the 4 questions for each of your reviews, and I’m sure the helpfulness of your reviews will increase by a lot.

I would recommend not using the automatic suggestions in Maps to upload photos. It can get you to upload duplicates.

I can assure you that the team is pushing to get the appeals form working again.

Cheers
Morten

One more thing
It seems like you are in Irak. Some Maps features might not work well or not at all due to US sanctions.

Hello again, Mr. Morten!

I hope you’re doing well, and I wish you a wonderful day. I truly appreciate the time and effort you put into writing this message for me, and I apologize for any inconvenience or misunderstanding I may have caused.

Regarding the multiple accounts, I only use this account for our current conversation, and I’m genuinely not sure how it reached Level 4—perhaps due to some old contributions. Even during that period, this account wasn’t registered as part of the Local Guides program. After my primary account was removed from the program, I haven’t tried rejoining with any other account except for this one to engage in these discussions. I’m aware this isn’t allowed, and I apologize for it, but I had no other option. I’ve learned so much from this insightful conversation, and I’ll exit the program immediately after we’re finished.

I continue to post photos and review places on my personal account even though it’s not in the Local Guides program, hoping to rejoin someday soon. I plan to publish virtual tours in the streets of my city for the first time, as well as 360-degree photos.

When you previously mentioned similar photos, I realized I had uploaded two images of the same dish (mandi and mansaf) but from different angles, so I removed one and kept the other. Thanks for pointing this out!

About the photos taken from videos, I agree this is an issue I need to address. I have a question, though: if I take photos of a dish, then there’s no need to add a video, correct? And if I record a video, I don’t need to post photos, right? Perhaps it’s best to use photos for food and videos to capture the ambiance of the place.

Thank you for the kind words about my photography. The reason for some repeated photos is that, occasionally, I replace an earlier image with a better one, or I upload both if I like them equally. I have another question: some dishes are served in stages, where juice, cream, or other toppings are added afterward. In such cases, should I only post one photo?

Regarding the restaurant menu images, yes, these are images of a restaurant’s menu that I sometimes take from their Instagram page and then add to the map to include their menu. I wasn’t aware that this is prohibited, and I appreciate you informing me, as this could indeed explain why my account was flagged. I’ll address this immediately and work on improving my contributions to Google Maps.

In terms of my review style, unfortunately, this is actually my usual writing style! I always write like this everywhere. I’ll make an effort to make my reviews more personalized and specific to the actual experience.

Finally, regarding my location in Iraq, I understand the international sanctions. However, we are quite similar to other Arab countries with diverse relations, like Kuwait. Most U.S. sanctions are targeted at Iran or specific political figures in Iraq. Without going into too much detail, there are some features unavailable to us, as you mentioned, like the ability to edit road maps. Ironically, I can edit roads in Iran, but not in Iraq—or Kuwait! I contacted several contributors about this and found that this feature is also unavailable in other countries like Cyprus, so it seems that Google is gradually adding it. Overall, I contribute in multiple countries, especially when traveling, but my primary focus is on Iraq since millions of tourists visit us every year.

Mr. Morten, thank you once again for your time, for helping me, and for the valuable advice you shared. I genuinely appreciate it. I’ve followed you on Google Maps and Instagram to learn from your experience in this field.

I’ll work on correcting the errors in my account as much as possible and strive to return to this wonderful community!

I agree.

Sounds exciting with virtual tours. It can be a lot of work.

I upload both if I like them equally

Others do this too, but then they use the views counter to decide which one need to be deleted later.

I have another question: some dishes are served in stages, where juice, cream, or other toppings are added afterward. In such cases, should I only post one photo?

I think you already know that video works best when there is some action. It is totally up to you.

Road editing permissions can also be disabled at local authorities request.

Keep an eye on the appeals form, as use it after fixing issues.

A pleasure to assist you.

Morten

Yes, sir, I’m aware of the time, effort, equipment, and systems required for virtual tours, as I’ve been working on this for a while. However, I need more information about the process for publishing them on Google Maps.

For now, my next steps are to clear my account of any violations, wait for the link to work, and then submit my request.

Earlier, Google had a free StreetView app that would allow you to upload and connect 360 images into a tour. This app is not replaced with paid services from third party businesses. Some of them are listed here: Tag Street View-billeder, og offentliggør dem Bottom of the page. Right hand tab.

1 Like

The appeals form is back in business:
https://support.google.com/local-guides/contact/local_guides_appeal

1 Like

This is truly wonderful news; thank you for letting me know!

Sir, I have another question, if I may, and I apologize for the many questions.

You mentioned “unknown location” photos appearing in my account. When I add photos to a location on Google Maps and later Google removes the location, the photos remain in my account under “Unknown Location.” Similarly, if I add a new location to the map and attach some photos, but the location isn’t approved, those photos also appear as “Unknown Location” in my account.

Do these photos affect my account, and should I delete them? Also, they don’t receive any views and are only visible to those who visit my profile directly.

1 Like

Hello again,

They probably don’t affect your account status, but why not remove them? I always do. In the leaderboards your average number of views per photo is diluted (lower) i you don’t remove them

2 Likes

This is steps by steps presses
Nice

Hi @Ptrivedi

I’m not sure I understand what you meant to say.

Sorry.

Hello, how can I be absolutely sure that I do not have any other Local Guides account than just one? I mean how do I completely log out of this account?