The blind and vision-impaired people in Delhi need to do financial transactions at bank ATMs and they are increasingly visiting various bank ATMs and are in need of Talking/Voice ATMs.
These are regular ATM machines that have an additional 3.5 mm jack for inserting the headphone plug so that they can listen to the instructions without actually looking at the screen to perform transactions like withdrawing cash from the ATM, Balance Enquiry, and ATM Pin change.
Various bank ATMs in Delhi were visited and the following was checked:
- Availability of a 3.5 mm audio jack.
- Operational 3.5 mm audio jack.
- Raised symbols on the number pad of ATM.
- Braille letters on the push buttons on the ATM
- ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
- Successful transactions on the ATM machine using audio/voice prompts.
This meetup was part of the Accessibility for All Movement.
How a Talking/Voice ATM works
- To use a Talking ATM you must first locate an audio jack on the ATM machine and must insert a standard 3.5 mm headset into the audio jack to enable talking mode. A welcome audio message will be heard.
- The ATM keypad is identical to a standard telephone keypad with a raised dot on number 5.
- All audio instructions are in the form of Interactive Voice Response (IVR) which will guide you through the process of ATM
transaction. - Towards the right side of the ATM keypad you will find a column of important keys which are:
• Cancel: with the universal tactile shape ‘X’.
• Enter: with the universal tactile shape ‘O’.
• Clear: with the tactile shape ‘I’ or ‘<’.
Here’s a report of checking the top 5 bank ATMs in Delhi’s Mahipalpur area:
1. Punjab National Bank ATM
Availability of a 3.5 mm audio jack.
Operational 3.5 mm audio jack.
Raised symbols on the number pad of ATM.
Braille letters on the push buttons on the ATM.
ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
Successful transactions on the ATM machine using audio/voice prompts.
2. Oriental Bank of Commerce ATM
Availability of a 3.5 mm audio jack.
Operational 3.5 mm audio jack.
Raised symbols on the number pad of ATM.
Braille letters on the push buttons on the ATM.
ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
Successful transactions on the ATM machine using audio/voice prompts.
3. ICICI Bank ATM 01
Availability of a 3.5 mm audio jack.
Operational 3.5 mm audio jack.
Raised symbols on the number pad of ATM.
Braille letters on the push buttons on the ATM.
ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
Successful transactions on the ATM machine using audio/voice prompts.
4. Axis Bank ATM
Availability of a 3.5 mm audio jack.
Operational 3.5 mm audio jack.
Raised symbols on the number pad of ATM.
Braille letters on the push buttons on the ATM.
ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
Successful transactions on the ATM machine using audio/voice prompts.
5. ICICI Bank ATM 02
Availability of a 3.5 mm audio jack.
Operational 3.5 mm audio jack.
Raised symbols on the number pad of ATM.
Braille letters on the push buttons on the ATM.
ATM screens with bigger size fonts to help low-vision persons to read on-screen text.
Successful transactions on the ATM machine using audio/voice prompts.
Below is the video of the meetup:
BR,
Tushar Suradkar
Delhi, India