video upload

ehsan · February 13, 2019, 3:47pm

after updating the Google Maps app on the iPhone
There is no option to upload videos.

ErmesT · February 13, 2019, 4:06pm

Hi @ehsan

ther procedure for adding photos and video is the same, you just have to keep your shutter pressed

here the complete procedure: https://support.google.com/maps/answer/2622947 for Android, desktop and IOS

ehsan · February 13, 2019, 5:43pm

Hi @ErmesT

Thank you

I saw this page.
I’ve already uploaded a few videos with my phone.
But after updating the app, there’s no tab for uploading videos and even photos on Google Maps!

ErmesT · February 13, 2019, 5:46pm

Thank you @ehsan

Can you please share a screenshot, for better understanding what you mean?

ehsan · February 13, 2019, 6:46pm

Yes, Sure
thank you @ErmesT
In the first image In the rectangle

Previously the tab was adding a video or photo.

In the second picture
The app Suggest me places to review. But I can not review or add a photo.

ErmesT · February 13, 2019, 9:22pm

I see @ehsan

Thank you. I have more questions

Is this happening in every place?

Have you tried with desktop computer too?

ehsan · February 14, 2019, 4:13pm

Thank you @ErmesT
Yes. This will happen for all places.
I have no problem with the desktop.

ErmesT · February 14, 2019, 4:49pm

Thank you again for the information @ehsan

Let me tag @GeorgesHR for a check, not today of course

ehsan · February 14, 2019, 5:52pm

Thank you @ErmesT

I wait and hope

ErmesT · February 26, 2019, 8:43am

Hi @ehsan

I haven’t seen any feedback coming from @GeorgesHR

Still your issue present?

If so, can you provide some more detail about Phone model - Operating System version, App version? It will help to troubleshoot your issue

Thank you

sonnyNg · February 26, 2019, 10:04am

Hi @ehsan ,

Please make sure to have your mobile device check for the latest firmware update, in order to optimize the video uploading feature.

Regarding the Google Maps, if you have already tried to try first troubleshoot steps on the applications, please make sure to check on the next update.

A bit more specific inquiry, as could you please share some places on Google Maps that you have attempted to upload videos to on Google Maps?

ehsan · April 5, 2019, 6:37pm

Hi @sonnyNg

I used to do this very easily with the mobile phone.
After updating all my accesses were discontinued.

sonnyNg · April 8, 2019, 8:53am

Hi @ehsan ,

Thanks for the update on the case. : ]

Just to be sure, would you mind sharing the URL link to the specific location in your example here?

Would other locations on Google Maps be with the same issue? Please do let us know at your convenience.