If you ever need help with something on Connect, our forum’s moderators are here to assist you. We actually have two different teams of moderators on Connect: Connect Moderators and Google Moderators. Read on for a breakdown of the difference in the two as well as some information to guide you to the best way to get help on Connect when you need it.
Who are the Connect Moderators?
Connect Moderators are Local Guides just like you. They apply the knowledge they’ve gained as active members of our community to moderate Connect and help improve the experience for everyone. You might see them welcoming newcomers, explaining the program, answering questions, and sharing their knowledge with others. Want to learn more? We have a recurring monthly series) where you can get to know each of our Connect Moderators better.
Who are the Google Moderators?
Google Moderators work on behalf of the Local Guides team to help with challenges you may be experiencing on Connect. They support the Local Guides and Connect Moderators who need them most. Please keep in mind that it may take them some time to go through all of the posts that they’ve been tagged in. Tagging Google Moderators should be done only when something urgent is happening or when you need an official answer that you can’t find elsewhere. Do not tag them just because you want them to see your post.
Before posting a question, search the community. Your question might have already been answered. See a post that you think violates Local Guides Connect content policies? Don’t tag a Google Moderator. Instead, report it by clicking on the three dots at the end of a post and hit the flag icon.
You can read more about the Google Moderators here.
Is everyone who is a Googler on Connect also a Google Moderator?
No. Google Moderators are available to answer your questions and help point you in the right direction. There are other Googlers who contribute content on Connect, but are not on the moderation team. Due to the volume of private messages Googlers receive, Googlers (both moderators and non-moderators) can’t guarantee a response to private messages. We encourage you to post any questions publicly so others may benefit from your discussion. If you require urgent assistance and are not sure where to turn, we recommend tagging a Google Moderator in a public post.