Your review has not been published. Do you know why?

Hi @MortenCopenhagen ,

I agree with you and I understand your frustration regarding the hidden reviews on Google Maps. It’s a real shame that many trusted volunteers are giving up on contributing and improving the platform due to this situation. I agree with you that Google is once again taking a wrong and dangerous path. Perhaps they’ve hired too many engineers who worked on the creation of Windows Me, and the result is an out-of-control spam filter. I hope Google realizes this issue and takes a step back to address it, as they have done in the past with similar situations.

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Hello @ErmesT ,

thank you so very much for writing your very helpful and informative post! :blush: :+1:t2:

I see a lot of Local Guides too who are having the same problem. :pensive:

Also in my Facebook-group are a lot of Google Local Guides who suffer from it.

I can understand that this is frustrating for passionate Local Guides who obey the rules and guidelines. :disappointed_relieved:

And a lot of these Local Guides are not asked by businesses or other places to write positive reviews to receive a discount from the businesses or other places.

I would never do that. It’s important for me to write reviews only for places which I visited and gained experience. :blush:

Thank you very much for your very helpful post and also your information, Ermes! :blush: :+1:t2: :star2:

I wish you a great weekend! :blush:

Many warm greetings to you from Hamburg, Germany! :blush: :star2: :de:

Hello Google champions,

I have good news, it seems that all my posts that were marked as “faked engagement” have been published. :+1:

However, I don’t remember how many I managed to delete when I got so many warnings.

I hope to get back the possibility to answer the question “Are you here?”, when I am visiting a place, quite soon.

all the best

Hi @ErmesT

after using the Appeal Form

https://support.google.com/local-guides/contact/local_guides_appeal

my reviews we’re restored three days later, but

  • 2295 of my 2335 reviews are visible, what is about the 40 missing?

  • I wrote a new review yesterday and guess what: it is NOT visible!

I have no clue…

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@TassiloK

After 4+ months without any of my 684 reviews being public something happened a few days back. Now 665 of my reviews are public. But what happened to the remaining 19 reviews?

I don’t think anyone on Connect will be able to give us the real answer except that they are collateral damage in the war against the spammers.

Cheers

Morten

Thanks to everyone who wanted to take time to respond, and to give helpful indications that I believe Google should read.

Sorry for replying so late, as a have a few very hard weeks till the end of June. But I think almost everyone deserve a reply here.

@MortenCopenhagen , you said that I “accused Local Guides of violating guidelines … “by omission””. Well, I want to say that it wasn’t easy to write this post, and I honestly expected much harder and more personal attacks, instead many responded with logic and feeling, and I think I’ll have to thank everyone, one by one, because in less than 24 hours the beautiful and honest soul of this community came out.
It was not easy to write “omitting” to be empathetic with the Local Guides, as you pointed out to me, or not defending them (us), but if I had done it I would not have gotten this reaction.

I agree that we have to “vocalize” but I also think that we have to share what the filter is doing wrong. It doesn’t mean just complain, it means to provide example, case study, references, and yes, also feelings.

@Xentix , thanks a lot, there is indeed something important in what you said. Geo-data in images can indeed be modified, as Morten is explaining to many, but our timeline probably is more difficult to trick, and Google knows if we modify it. I find it puzzling that Google, based on our timeline, asks us to write a review or share our experience of a place, and at the same time blocks our review of the same place, as @DENIT33 pointed out.

Or, like in my case, and many others, most of the blocked reviews are about parks, natural areas, and so on. Places where there is not a business involved, and no one to buy a fake reviews

I strongly believe this is the first step Google should take: Separate places with an economical involvement from places where there is no reason to have a Fake review. I know that someone could say that a spammer can build a reputation by writing reviews of rivers and parks, but, as I said in a very old post Is it worth investing so much time?”.

I agree, @I-am-Q . Trust is important in a relationship, and the lack of a minimum level of trust is discouraging. Unfortunately, as you also pointed out, the legal implications can be important, but action should be taken “with” Local Guides, not “against” them. This was the honor of the Local Guides, which for the most part are absolutely honest, to whom I referred.

I think this is what also @davidhyno wanted to point out, when you mention the lack of “human contact”. Grazie Davide, in your position as a PE you also have a very wide view of the issue.

Grazie @PattyBlack per evidenziare anche il problema delle false Guide Locali, e di come una procedura un po’ più rigida di verifica degli account potrebbe eliminare una parte del problema alla radice. Credo che un investimento in “risorse umane” che verificassero profili come quelli segnalati da te e da molti altri, e che ponesse dei criteri più stringenti all’accesso al programma potrebbe essere utile. Come moderatore posso aggiungere che la maggior parte dello spam all’interno della community arriva da Guide Locali che io definisco di “Livello Zero”, cioè che si sono iscritte al programma e, senza nessun contributo sono venuti in Connect a fare pubblicità. Se per iscriversi e poter accedere, o scrivere una recensione, dovessero prima investire del tempo in un test, parecchi rinuncerebbero.

Thank you fr4o your feedback, @TassiloK , @Berno_Foodoso

Thanks, @ChiaraMariaC , I hope someone from the Community in FB will also comment in here, helping us to give a better feedback to Google.

Again, Thanks everyone

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You’re welcome, @ErmesT . :blush:

Thank you very much for your reply! :blush: :sparkles:

I wish you all the best during the hard weeks. :blush: :bouquet:

I very understand it when you reply not immediately, it’s totally fine. :hugs: :rosette:

I wrote a comment in my Facebook-group to encourage the affected Local Guides to write a comment also here under your great and informative post. :grinning: :sparkles:

I wish you a great day and all the best! :hugs: :bouquet:

Many warm greetings to you from Hamburg, Germany! :grinning: :star2: :de:

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@ErmesT postingan ini sungguh luar biasa.dengan ada nya postingan ini membuatku sangat terkesan yang pernah aku lihat dan membacanya.terima kasih banyak tuan atas info ini.

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How can I find out how many of my reviews are hidden?

Been meaning to answer this wonderful post for a few days. Thank you @ErmesT for an informative and eye opening post. You have at least answered some of my concerns. I understand the spammers, and that’s great that they are removing them,

But next question, this is hurting the legitimate guides. Will we always have to wait months for a review to be published? As someone who had over 2,000 positive reviews, I now don’t review because nothing happens.

I know I’m whining, but thanks for listening and thank you for another informative post.

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Hi Local Guides,

Thank you @MortenCopenhagen for providing updated information about the review policies. Recently four of my posts wouldn’t be posted due to a violation of the policy. Today after writing a review of the famous Davidwache in Hamburg, St. Pauli, I got blocked from writing new reviews. I am very disappointed since I could not identify any violations according to the rules listed by Google or by @MortenCopenhagen

Reviews which got blocked:

  • Review of Schlosspark Nymphenburg in Munich (I have described the beauty of the park, could not identify a violation)

  • Review of “Baum der ewigen Liebe” (Tree Of Eternal Love) within Schlosspark Nymphenburg: I told about the tree that couples carve their initials into the bark of the tree → I have deleted this post and did not rewrite it. I think the German Word “ritzen” (to carve) was the buzzword here.

  • Review of St. Nikolai (Church in Hamburg): I told about the fact that the church has 61 bells which are played by fists, and only four people in Hamburg are capable of playing the bells by fists. My guess: the German word “Fäuste” (fists). I don’t see the point because this fact is a very special one and has nothing to do with harming other people.

  • Review of Davidwache in St. Pauli in Hamburg: I wrote that this police station is very famous in Germany. I related only to the building because I didn’t need the service of the Police of the City Hamburg. I could not identify a violation.

All used photographs were mine, and I have been to this places. I have raised objections but all I have got was that the post wouldn’t be posted anyway. I have read so far that the KI is very tight but I don’t see any violation within my reviews. I am aware of that it is hard to distinguish the different meanings of a sentence only by parsing single words. Nevertheless it is very very disappointing for me since I like to write reviews in Google Maps and share my experience with other users because I benefit from it as well.

Is there any way to get rid of the ban? I know it is hard to check every single case worldwide. But in my opinion this could not be the way Google will raise the quality of the reviews by blocking any review without telling the user what exactly was wrong. I really take writing reviews respectively contributing information in Google Maps for serious.

Thank you

Marco

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Penso che per le recensioni bisogna essere molto infantili nello scrivere, (mi piace il “posto”, carino il “posto”, brutto il “posto”, poco carino il “posto”, buono il “posto”, altrimenti la completa ignoranza della cosiddetta intelligenza artificiale rischia di non comprendere il testo e non pubblicare la tua recensione accurata. Per le foto neanche una semplice correzione di rotazione è permessa.

Your opinion is appreciated but I can clearly rule that out. Recently reviews may now be very short because I shortened them to a minimum to exclude buzz words.

I base my reviews on facts and on my experience with places or services. I absolutely do not like useless or generic reviews. Although I find it absurd that Google doesn’t like generic reviews but at the same time delivers generic messages regarding violations. More useful was a message something like: in line 10 you used the word “fists” which implies you are talking about violence. Please improve your wording because it violates rule 3. Just an example for what I am expecting for a constructive way of collaboration.

Je remarque que Google lui même nous propose de mettre un avis sur un sujet que nous avons regardé sur le net.

J’ai à cœur de faire de mon mieux avec les avis. Mais certains peuvent être tenté de mettre un avis sur un site qu’il n’on pas visité.

La faute à Google qui a pourtant la main sur les trajets. Proposer un avis sur un lieu que l’on a visité, oui. Mais pas sur un surf de web.

@I-am-Q

I make sure I’m logged out of google. Then I google the places name and check it’s reviews. I click newest and look for my review.

I did one of a highschool a week ago. I had a video of the basketball court and one photo of the gym. And my review literally was one line -“This highschool puts on a great summer basketball camp!”

and that was it. It’s shadowbanned … haha.

no idea what line I crossed for their a.i on this one.

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Hola buenas días, a mí también me pasa lo mismo mis reseñas hace meses se bloquean automáticamente, supongo que la IA está bloqueado muchas reseñas, entiendo que estarán buscando una solución para que esto no suceda, yo entiendo que todos los procesos de la IA son nuevos y siempre tienen fallos al principio supongo que pronto lo solucionarán confío en ello mientras hay que esperar.

Saludos cordiales

Hello @ErmesT

I am so speechless, I can’t find right words to express my confusion… how is this possible?

Would you please kindly elaborate on these two cases? :pray:

Best regards

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I am not surprised, @I-am-Q . This is exactly what happened to me, and that’s why in the conversation on this thread we are suggesting Google Maps to improve the AI for avoiding to consider Fake Engagement a review in places were there is not an profit businesses.

Who will pay someone for a review of a fountain, a park, or an historical landmark?

Unfortunately when it happened to me there wasn’t a way for a direct appeal, so I had to wait for several weeks to have my issue fixed.

That’s why I started to search and read, to understand what is the Global reason for this issue about reviews.

At the moment there isn’t a solution other than appeal, but my hope is that examples like the one shared by you can be used as a case study for improving the filter

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Hello @I-am-Q ,

From the first screen shot I can see the use of Emojis have triggered the filter, best practice is to keep contributing on Google Maps and request for Verification once a month. Once investigation is done remove the unwanted stuff which blocked your postings, this way I have managed to come a long way and my most of the reviews get posted post investigation, I believe this is the best practice Google is following to avoid any spam or fake reviews and I fully Support this process.

All I would say, be honest , be specific to one paragraph, avoid Emoji and unprofessional language, photos should be very selective and I prefer photos with such an angle which is parallel or horizontal to one of the objects in the pictures.

I am not an expert but just sharing things which are working for me .

Thanks

Jadhav

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That is exactly my concern. And you know what @ErmesT ? Look at the screenshot, reply to both of my appeals.

I do not understand.

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